Delivery, changes & returns
Delivery
- We deliver across Switzerland. Delivery is included in the price (CHF 199 for 8 children).
- Please order at least 2 weeks before the party. We pack every box by hand for the age group you choose.
- Your PartyPilot link and QR code are in the box. Your confirmation email arrives right after payment.
- Party in less than 2 weeks? Message us on WhatsApp. We will tell you honestly whether we can make it.
Delivery times and carrier details will be added here once confirmed. Until then we confirm your delivery date by email.
Changes, cancellations & returns
- Date changes: tell us as early as possible. We will arrange the best option with you.
- Before we pack your box: you can cancel and we refund your payment.
- Damaged or missing items: contact us within 7 days of delivery with a photo. We will send a replacement.
- Because every box is packed to order, we cannot accept returns of opened boxes.
DRAFT: these terms need your confirmation before they go live. Swiss consumer law may give extra rights. See Terms.